Official Document

Privacy
Policy

How we collect, protect, and handle your information with absolute transparency.

Legal Officer
Reviewed ByLegal Operations
Last Updated
February 3, 2026
Status
Active & Binding
01

Commitment to Privacy

At OkayIQ, your trust is our primary asset. This Privacy Policy outlines our uncompromising commitment to protecting the personal data of our users and their customers. We operate on a principle of least-privilege data access and strict logical isolation.

We never sell your data to third parties.
Your knowledge base is private to your instance.
All data is encrypted at rest and in transit.
02

Data Collection & Sources

We collect information through three primary channels to provide a seamless AI experience.

Account Information: Email, billing details, and profile data provided during signup.
Knowledge Data: The documents, URLs, and text you upload to train your agents.
Interaction Data: Logs of conversations between your customers and your AI agents.
03

Knowledge Base Isolation

Content uploaded to your OkayIQ knowledge base is treated as confidential. We implement strict logical database separation to ensure your proprietary business information is never leaked, indexed by public search engines, or used to train models for other OkayIQ customers.

04

Data Retention & Portability

You maintain full ownership of your data at all times. Upon request or account cancellation, we provide tools to export your training data. Interaction logs are retained for 90 days by default unless a custom retention period is specified in your enterprise agreement.

05

Third-Party Sharing

OkayIQ does not sell, rent, or trade your data to third parties for marketing purposes. We only share data with vetted sub-processors necessary for delivering the core AI and hosting infrastructure of our platform.

Need specific legal language?

For Scale and Enterprise customers, we offer custom Data Processing Agreements (DPA) and Master Service Agreements (MSA) tailored to your specific compliance needs.